Hamilton County Express
Janus Developmental Services, Inc. operates an affordable, on demand public transit system for Hamilton County. The program is available to meet the transportation needs of individuals with disabilities as well as the general public. Janus Developmental Services, Inc. is proud to offer this valuable community service.
Title VI of the Civil Rights Act
Janus Developmental Services, Inc. dba Hamilton County Express operates its programs and services without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Janus Developmental Services, Inc. dba Hamilton County Express.
For more information on the Janus Developmental Services, Inc. dba Hamilton County Express civil rights program, and the procedures to file a complaint, contact 317-773-8781 (TTY 800-743-3333); email firstname.lastname@example.org; or visit our administrative office at 1555 Westfield Road, Noblesville, IN 46062.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.
If information is needed in another language, contact 317-773-8781 extension 131. Si se necesita informacion en otro idioma de contacto, 317-773-8781.
Click here for the Title VI Complaint Form.
Janus Developmental Services, Inc. dba Hamilton County Express is committed to providing equal access and opportunity to qualified individuals with disabilities. Hamilton County Express (HCE) recognizes that in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modifications to policies and procedures. A reasonable modification is a change or exception to a policy, practice or procedure that allows disabled individuals to have equal access to programs, services and activities. HCE will make reasonable modifications to policies, practices and procedures when necessary to ensure access to transit services for qualified individuals with disabilities, unless:
- Making the accommodation would fundamentally alter the nature of the public transportation service.
- Making the accommodation would create a direct threat to the health or safety of other passengers.
- The individual with a disability is able to fully use HCE without the accommodation being made.
Whenever feasible, HCE requests that individuals make such requests for modifications before HCE is expected to provide the modified service. To request a reasonable modification or obtain more information, contact 317-773-8781 (TTY 800-743-3333) and ask to speak to the Transportation Manager, email email@example.com or write to or visit our administrative office at Janus Developmental Services, 1555 Westfield Road, Noblesville, IN 46062.
HCE will process requests and then provide modifications, where appropriate, in as short a time frame as reasonably possible. As soon as deciding about providing a modification, HCE will immediately communicate the decision to the individual. HCE will issue a notification of the decision in writing.
Any person who believes they have been discriminated against in obtaining a reasonable modification may file a complaint by completing and submitting a HCE Reasonable Modification Complaint Form. HCE investigates complaints received no more than 30 days after receipt. After HCE investigates the complaint, a decision will be rendered in writing to the complainant. If a complainant disagrees with the decision of HCE, an opportunity to appeal the decision may be pursued provided the complainant files notice of appeal within 21 days of HCE’s initial decision. In the event of appeal, the complainant will be granted all due process, including the ability to present additional evidence, present the case in person during an appeal hearing, and to be represented by counsel.